27 September 2009

Leading ICT Company, Quintica has expanded its service offerings in Kenya, by establishing a direct partnership with international software vendor BMC. This will add complementary software technologies to its Kenyan ICT, managed and professional services business. Quintica becomes the first Kenyan company to represent the Gartner Quadrant Leader for IT Service Management (ITSM) technologies and will offer the entire application suite while utilising the skills qualified Quintica personnel.

According to Roger Purdie, Quintica MD (Kenya), “This strategic partnership equips us to deliver turnkey infrastructure solutions with supporting services such as training, certification, resources and processes associated with an ITIL^® aligned technology environment and make customer support, change, asset and request management an auditable integrated system.”

BMC Software as the leading global provider of enterprise management solutions has Quintica as its channel partner to empower companies to automate their IT investments and align this to business needs. Delivering Business Service Management, BMC solutions span enterprise systems, applications, databases and service management. Purdie says, “The investment by BMC into achieving new levels of integration and unity across their broad range of products and solutions will produce great value to our customers in Kenya”.

According to Derek Bellis, Regional Partner Manager for BMC, “ Quintica has extensive experience and acquired skills necessary to operate successfully in this African emerging market. Coupled with the addition of the BMC Remedy ITSM Suite to their current products and services portfolio we are confident that Quintica will continue to demonstrate the tangible value our offerings provide.“

Roger Purdie concludes, “Delivering aligned business service management and more effective management of the customer’s IT environment starts with structuring services and mapping these to business needs, followed by the establishment of processes which guide service delivery. The BMC remedy ITSM suite is an essential requirement to unify service desk, incident, problem, change, asset lifecycle, and service level management applications, as well as a configuration management database (CMDB), with a single data model, workflow platform, and user interface.”