About the Position:

The successful applicant will be responsible for providing technical leadership on customer engagements, client support and developing/evolving best practices for delivery of BMC Business Service Management (BSM) solutions, specifically BMC Performance manager (formerly Patrol) and BMC Event Management (SIM/BEM)

Primary Responsibilities

Responsible for providing technical consultancy to project teams at client sites to deliver required outcomes and produce additional business with BMC clients.

·            Understand the business of IT operations, Business Service Management and foundational level of IT Infrastructure Library (ITIL). Apply these skills and knowledge to improve the operational effectiveness of efficiency of the IT environment.

·            Implement, customize, and configure BMC products as part of a defined BMC Route to Value (i.e. BMC Application Management, Infrastructure Management, Capacity Management)

·            Integrate BMC products to each other and third-party applications.

·            Improve the quality and efficiency of the solutions delivered to BMC clients as a means to improve Quintica ME business margins.

·           Identify client needs and communicate the value of BMC’s solutions and the cost effectiveness of BMC solutions.

 

Roles and Responsibilities

·            Certified on multiple product families. Should maintain ongoing product knowledge.

·            Certified in IT Infrastructure Library (ITIL).

·            Certified on BMC solutions would be an advantage but not a deal breaker

·            Familiar with other IT Infrastructure Management technologies.

·            Working knowledge of IT operations and management.

·            Ability to take direction and work independently in achieving stated objectives.

 

A summary of the most important qualifications for the position:

·            3-5 years experience in systems design and development experience in an enterprise computing environments.

·            B.S. degree or equivalent experience in computer science, MIS or related field.

·            Write and/or contribute to customer proposals and project plans.

·            Foundations Certified in IT Infrastructure Library (ITIL).

·            Broad understanding of Service Management best practices.

·            Experience implementing RDBMS-based enterprise computing solutions.

·            Strong technical knowledge of at least one major operating systems environment.

·            Strong customer interaction skills.

·            Good written, verbal communication and presentation skills.

·            Willingness to travel within Middle East and Africa

 

  Apply for this position